Shipping policy
Shipping Policy
Effective 05/01/2026
Everything you need to know about how, when, and where we ship.
Where we ship
We ship across Canada, coast to coast. We currently don't ship internationally — sign up for our newsletter to hear when that changes.
Shipping rates
| Order value | Shipping rate |
|---|---|
| Under $100 | $12.99 flat rate |
| $100 and over | Free |
Rates are in Canadian dollars and apply to all provinces and territories. The threshold is calculated on your order subtotal after any discounts and before taxes.
Processing time
Orders are processed and shipped within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.
We'll send you a confirmation email when your order is on its way, along with a tracking link.
Delivery time
Once shipped, expect your order to arrive within:
- 2–5 business days in Ontario and Quebec
- 3–7 business days in the Maritimes and Prairies
- 5–10 business days in BC and the Territories
These are estimates from our shipping carriers. Actual delivery can vary based on weather, holidays, and carrier volume. The tracking link in your shipping email will give you the most accurate update.
Tracking your order
Every order includes tracking. You'll receive a tracking number by email as soon as your package ships. If you don't see the email, check your spam folder — and feel free to reach out if it doesn't turn up.
Hot weather and chocolate
We do our best to keep things in good shape during shipping, but Canadian summers can be tough on chocolate-coated products. From June through August, we recommend shipping to an address where the package won't sit in the sun all day.
If your chocolate strawberries arrive melted or visibly damaged by heat, we'll replace or refund them — see our Refund Policy for details.
Wrong or incomplete addresses
We ship to the address you provide at checkout, exactly as entered. Please double-check it before placing your order — apartment numbers, postal codes, and street types all matter.
If a package is returned to us because of an incorrect or incomplete address, we'll reach out to reship it. Return and reshipping costs are your responsibility.
Lost or stolen packages
If your tracking shows delivered but the package isn't there, please check with neighbours and your building first — carriers occasionally drop packages at the wrong door.
If it's truly missing 48 hours after the marked-as-delivered timestamp, email us. We'll work with the carrier to file a claim and either replace your order or refund you. See our Refund Policy for full details.
Holidays and peak periods
During major holidays (Christmas, Black Friday, Valentine's Day, etc.) and peak shipping periods, processing and delivery times may run a day or two longer than usual. We'll post any major delays on our homepage and social channels.
Contact
Questions about shipping or your order? Reach us at:
We typically reply within 1 business day, Monday through Friday.